Terms of service

Welcome to Unforgotten Jewellery. These Terms and Conditions (“Terms”) govern your use of our website and services provided through our Shopify store. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. About Us

Unforgotten Jewellery offers unique, personalised and engraved jewellery pieces, made with care and attention to detail. All purchases are processed via our Shopify website.

2. Products & Custom Orders

  • We specialise in personalised jewellery, including custom engraving.

  • Product images are for illustrative purposes only. Actual products may vary slightly due to their handmade nature.

  • Custom and engraved items are made to order and are therefore non-returnable and non-refundable unless faulty.

3. Ordering & Payment

  • All prices are listed in GBP and are subject to change without notice.

  • Payment is due at the time of order via Shopify’s secure checkout system.

  • Please ensure all personalisation details (names, dates, engravings, etc.) are correct before placing your order. We are not responsible for customer errors.