Refund policy

Returns & Refunds

We accept returns for non-personalised items within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, in original packaging, and in resellable condition.

  • You must contact us at sales@unforgottenjewellery.com within 14 days of receiving the item.

Non-returnable items:

  • Personalised or engraved items (unless faulty)

  • Gift cards

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7–10 business days.